FAQ
ABOUT ORDERS
How long does shipping take?
Orders are delivered within 3–5 business days worldwide.
Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders.
Can I track my order?
Yes, you will receive a tracking number once your order is shipped.
What is your return policy?
All of the NORVIA products are backed by our 90-day return policy. Changed your mind? No problem. You can return your order within 90 days of delivery—no questions asked.
How do I request a return?
Simply fill out our return form or contact our support team for assistance.
How can I contact customer support?
You can reach us via email or our contact form. We respond within 24 business hours.
Is my payment secure?
Yes, we use Shopify Payments, a trusted and secure payment system powered by Stripe. Your transactions are fully encrypted and protected, ensuring a safe and reliable checkout experience.
ABOUT Products
Are your products made from real leather?
Yes, our products are crafted from high-quality genuine leather.
Are your belts adjustable?
Yes, our belts feature a ratchet system and can be easily adjusted or trimmed for a perfect fit.
Does the AirTag wallet include an AirTag?
No, the AirTag is not included with the wallet.
Do your wallets have RFID protection?
Yes, many of our wallets include RFID blocking technology for added security.